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Opening call centers for storm victims | Weather

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Opening call centers for storm victims

LITTLE ROCK, Ark. (KTHV) Entergy Arkansas opened up call centers in Little Rock, Hot Springs, and Malvern. On Saturday, the call centers were very busy and filled with some frustrated customers.

"We have not seen one truck drive through our neighborhood," says Sabrina Taylor.

Taylor went to Entergy's call center in Little Rock for answers on why she's been in the dark for five days.

"I have neighbors who have lights, and I'm not understanding why mine have not come back on," says Taylor.

Living on a cul de sac, she's told by a customer representative that crews are utilizing time best by repairing large amounts of customers in other neighborhoods first.

Back home, her husband is using their vehicle's battery to generate power in the house. It's a frustrating experience especially when they can see electric crews not far from their house.

Julie Munsell with Entergy says although some customers like Taylor are fed up, others have been satisfied with the call centers.

"We've had several customers walk out of here very happy because they know activity is going on in their neighborhood at their home," says Munsell.

Some good news, the Taylors updated us and said their power was turned on at 4:30 Saturday afternoon.